This is a full-time (40 hours week) paid internship role with location at Opera Wrocław office. Will not consider remote location or relocation.
With a global user base of over 380 million, Opera is an international IT company that has expanded into product areas beyond our popular browsers. Our product portfolio includes web browsers, fintech solutions, and news aggregation services, as well as data compression and privacy products.
The team in our Wrocław office is focused on Opera PC products, and looking to grow with smart and dedicated team members - including a full-time Customer Support Intern. By joining us, you will be surrounded by supportive and experienced people in an environment suited for comfort and the development of your professional skills.
Role & Responsibilities:
- Provide high-quality loyalty-based customer support via email and chat correspondence.
- Continuously gather feedback to improve the customer experience and our products.
- Maintain accurate account information and activity details with our clients.
- Convey issues to the appropriate internal teams or external partners.
- Excellent writing and communication skills in both Polish and English.
- Ability to comprehend well the customer's request and respond in polite matter.
An Ideal Candidate’s Profile:
- Fluency in Polish and idiomatic level of writing skills in English.
- Experience providing customer support services and using ticketing system.
- Proactive, positive attitude and strong sense of responsibility.
- Practical problem-solving skills and ability to work in changing environment.
What’s on offer:
- An international IT culture with products that help a massive global user base
- Friendly atmosphere on a team of supportive and experienced people
- Good opportunities for self-development and growth
- Great company benefits and flexible work environment
Diversity and Inclusion:
At Opera diversity and inclusion are central to our values. We recognise that being diverse and inclusive makes us stronger as a business. Our aim is to attract, recruit and retain people who reflect the diverse nature of our business, clients and communities regardless of nationality, ethnicity, faith, belief, sexual orientation, gender identity, social background, age and disability.
Interested?
We will review applications continuously, so apply now! We are looking forward to hearing from you.
About Us:
Opera is a global web innovator with an engaged and growing base of hundreds of millions of monthly active users who seek a better internet experience. Building on over 25 years of innovation that started with browser products, Opera is now leveraging its brand and highly engaged user base in order to expand its business into new segments. Today, Opera offers users around the world a range of products and services that include PC and mobile browsers, the newsreader Opera News, and apps committed to gaming, e-commerce and classifieds.
Opera is headquartered in Oslo, Norway with major offices in Poland, China, Spain and Sweden, as well as a presence in many additional countries. Opera is listed on the Nasdaq stock exchange under the “OPRA” ticker symbol.